Help & Guidance
Fitting Instructions
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| D Fitting Instructions | F, K & M Fitting Instructions | Supertilt Fitting Instructions |
Please select the above link to download each specific type of fitting instruction you require.
If you find the document unreadable or require any further assistance please contact Balance UK Ltd.
FAQ'S
1. What size groove dimension do I require for my balance on a timber window?
The following is recommended: D TYPE is 16/17mm, F TYPE is 17mm, K Type is 21.5mm and M TYPE is 26/27mm. These measurements relate to width and depth of groove.
2. Are the balance's made of entirely stainless steel and if so what grade?
The spiral rod's are made of 430 stainless steel and the torsion springs are made from BS2803 980NS. The reason behind the two materials is that originally D type standard spiral balances was manufactured, which the metal spiral was clearly visible and exposed.
3. What's the lightest and heaviest size window sash I can use the balance system?
Our balance's realistically cover a minimum weight range of 5 LBS (2.27 KGS) up to a maximum of 100 LBS (45.45 KGS). If you require a weight range out of these parameters please contact Balance UK Ltd.
4. If I have a spiral balance which has aluminium tubing with a coloured plug on the end, do you make an equivalent?
We do manufacture an equivalent balance within our D type range. All we require is the length of the tubing alone in inches, what foot attachment required and also the colour of the plug on the end (White = D2, Blue/Red/Yellow = D4, Black = D6)
5. Can tension be taken off a balance?
Tension can be removed from the standard D type spiral balances. Ideally we recommend for more than one person to complete this job. Simply unhook the balance from the foot attachment on the sash, and then using a wire tool rotate the spiral clockwise removing the tension. Once accomplished correct tension requirement, follow the fitting procedure as per Balance UK Ltd instructions.
With F & K Balances a small amount of tension can be removed within its weight range. Ideally we recommend for more than one person to complete this job. Firstly unscrew restrictor stays and remove from tilt shoe if necessary. Using the F & K installation tool pull the balance out of the tube so that the spring is exposed, then rotate in a clockwise direction 1-2 full turns dependant on requirement. Once accomplished correct tension requirement, follow the fitting procedure as per Balance UK Ltd instructions. (Please note for heavier balances you may need to use a vice instead of the F & K installation tool)
6. What is the estimated time for ordering and delivery costs?
We use a standard courier service that delivers within a 1-3 day (9-5pm) time frame, although a large percentage of the time our customers receive the goods next day from despatch. We endeavour to fulfil all orders to specified delivery dates and when not issued the goods would leave us ASAP in relation to the time of order receipt with sufficient manufacturing time. As a guideline we recommend reasonable sized orders to be received by 1pm for delivery next day in UK.
The carriage charges applied are as follows; £13 UK Mainland, £22 Scottish Highlands, £21 Northern Ireland, £31 EIRE, £21 Scilly Isles, £22 Isle of Man, £20 Isle of Wight. Charges to UK mainland orders over £200 on a 3 day carrier are wavered. UK premium service charges apply; before 10am delivery £30 and pre 12 delivery £20.
Fixings
We manufacture a wide range of fixings and foot attachments for our balance range and window systems.
For convenience and assistance with your requirements please select the link to the right to download our full range of fixings.
Testing
At Balance UK Ltd we pride ourselves on high quality manufactured products which have been tested thoroughly for customer satisfaction. Both our balances and VS hardware range are tested to meet suitable standards for distribution.
Hardware
The new VS hardware range has been salt spray tested by Rotech Laboratories Ltd, within the requirement of a British standard specification (BS EN 1670: 2007) which produced Grade 4 results. Please select the link to the right to download the report and results of the testing completed.
Balances
Our entire range has been cycle tested by Balance UK to a minimum of 20,000 cycles which warrants a 10 year basis.
Order Form
Please select the link to the right to download a copy of our order form for spiral sash balances. Once completed just fax back to 01935 829215.
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Credit Application
Please select the link to the right to download a copy of our credit application form. Once completed just fax back to 01935 829215.
Returns
If for any reason you are not satisifed with product quality and is not standard to specification please contact Balance UK Ltd and if accepted goods can be returned.
If goods are accepted for return please complete and send with Goods Returns Form, which has to be requested to Balance UK Ltd.
Note: Terms and conditions apply to returns which can be viewed on Goods Returns Form.
